FAQ

Everything you need to know about using happycleans.com

Your Booking

How do I book?

On the HappyCleans homepage click on the 'book now' button and follow the simple online booking process which only takes a minute.

How late notice can my booking be?

We try our best to facilitate all bookings up to an hour before you need a cleaner. Please give us a call or book as normal and we will confirm as soon as possible with a phone call if we can arrange a service for you. If we can’t we will let you know and you won’t be charged.

How many people will come to clean my house?

One highly skilled cleaner is our standard. Although, we may send a team of two people if the job is very large.

Can I cancel a booking?

Yes of course, this is easy to do by logging into your account. Please be aware we charge a $50 cancellation fee for cancellations after 5pm on the day before your booking, so if you need to cancel please give us as much notice as possible.

What charity do you donate to?

We donate to local charity, a non-profit animal shelter based in Oklahoma City. For each house we clean, we donate enough to provide a full days meal for a cat or dog. If you have a preference of animal that you would like your meals to go to, let us know as you book.

Our Service

Are you available in my area?

HappyCleans is currently available in Oklahoma City.  Don't hesitate to call us if you're not sure whether you fall into our catchment area.

What is your 100% guarantee?

If you are not 100% satisfied with your service just get in touch and we will send a team of cleaners back to make it right.

What is a Deep Clean or Move In/Out clean?

We recommend a deep clean is for first-time customers or customers who haven't had their home professionally cleaned in the last three months. A Move In/Out service is for when you are moving into or out of a new place. Please check out our "Services" page at the top for information on specific tasks.

Do I have to be present for a cleaning?

At HappyCleans we want to make your clean as carefree as possible, so it's completely up to you if you want to be present for your clean or out taking advantage of your free time. Just leave us a key in a predetermined secure location and we'll take care of the cleaning! HappyCleans is here to take the stress out of cleaning!

Do I get the same cleaner each time?

We all love routine and consistency, so for all regular customers, we try and connect you with a regular cleaner. Unfortunately due to the high demand for some of our cleaners this may not always be the case.

What services don’t you offer?

Currently we cannot offer wet wiping of light bulbs, resurfacing/waxing/refinishing of floors, removal of bio-hazards, bulky furniture moving or large scale trash disposal. Our cleaners are not equipped with stepladders so we don't clean from a height.

Your Maids

Who are your cleaners?

All of our cleaners are competent, career cleaners who pride themselves on a job well done. Every cleaner is carefully chosen, background checked and highly recommended by HappyCleans customers.

Can I tip my cleaner?

Tipping is entirely at your discretion.

Prices and Billing

How do I pay?

We accept credit or debit card through our online payments system provided by stripe. All payments are processed through a fully secure 256 bit protocol.

In addition, we have a full extended validation SSL security.

When is payment taken for services rendered?

Payment is taken the next working day after your clean has been completed.

What is the cost of your service?

Click on the “Services and Pricing” page above to view our pricing. Our pricing is very intuitive and based on the number of rooms in your home. The total cost will be shown before you book, and there are no hidden fees or contracts.

Referral Scheme and Gift Vouchers

How do I refer a friend and how much do we both get?

Referring a friend is as convenient as our cleans, just send an email to [email protected], and CC your chosen friend(s). We will reply with terms of our service and when they sign up and book a clean, you both receive $20 off!

How do I redeem a gift voucher?

You'll be prompted to enter any voucher codes during the booking process before you're asked for any payment details.

READY FOR A CLEAN HOME?