FAQ

Everything you need to know about using HappyCleans :)

Your Booking

How do I book & contact you?

Click 'check pricing and book now' on the homepage and follow the simple online booking process which only takes a minute to complete. You can also call us on (405)-353-2665 to book in or if you have any questions or email us at contact@happycleans.com and we will be happy to assist you!

How late notice can my booking be?

We try our best to facilitate all bookings up to 1 hour before you need a cleaner. Please give us a call or book as normal and we will confirm as soon as possible if we can arrange a service for you. If we can’t we will let you know and you won’t be charged.

Can I cancel a booking?

Yes, of course, this is easy to do by logging into your account or by calling us - it is free to cancel. Please be aware that there is a $40 cancellation fee for cancellations after 5pm on the day before your booking, so if you need to cancel please give us as much notice as possible.

How many people will come to clean my house?

One highly skilled cleaner is our standard. Although, we will send a team of two people if the job is very large.

What charity do you donate to?

We donate to local charity, a non-profit animal shelter based in Oklahoma City. For each house we clean, we donate enough to provide a full days meal for a cat or dog. If you have a preference of animal that you would like your meals to go to, let us know as you book.

Our Service

Do you service my area?

We are currently available in Oklahoma City, Edmond,  Yukon, Norman, Moore, Midwest City, Del City, Bethany, Nichols Hills, Shawnee, Piedmont, Arcadia, Jones, El Reno, Blanchard, Tuttle, Newcastle, Noble, Mcloud, Harrah, Arcadia, Mustang, Choctaw, Nicoma Park  and all other areas within 50km of OKC. Don't hesitate to call us on (405)-353-2665 if you're not sure whether you fall into our catchment area.

Do I have to be present for a cleaning?

We want to make your clean as carefree as possible, so you do not need to be present for your clean. If you wish, you can leave a key in a predetermined secure location/provide an access code. You can also let us in before leaving and we'll take care of the cleaning 🙂

Do you bring your own cleaning supplies?

Yes, we bring our own supplies to each clean so there is no need to worry about providing them for us. If you have any special requests for products you'd like used, please make a note when booking and we will do our best to use them at your clean.

What is your 100% guarantee?

If you are not 100% satisfied with your service just get in touch within 5 days of your cleaning and we will send a team back free of charge to make it right.

What is included in a Deep Clean & Move In/Out clean?

We recommend a deep clean for first-time customers or customers who haven't had their home professionally cleaned in the last three months. A Move In/Out service is for when you are moving into or out of a new place; it is also a deep clean except usually the home is empty. Please check out our "Services" page for more information on what's included in these cleans.

Do I get the same cleaner each time?

We all love routine and consistency, so for all regular customers, we try and connect you with a regular cleaner. Unfortunately due to the high demand for some of our cleaners this may not always be the case.

What services don’t you offer?

We cannot offer wet wiping of light bulbs, resurfacing/waxing/refinishing of floors, removal of bio-hazards, bulky furniture moving or large scale trash disposal. Our cleaners are not equipped with stepladders so we don't clean from a height.

Your Maid

Who are your cleaners?

All of our cleaners are highly competent, career cleaners who pride themselves on a job well done. Every cleaner is carefully chosen, background checked and highly recommended by HappyCleans customers.

Can I tip my cleaner?

Tipping is entirely at your discretion. If you choose to do so, you can add a tip to your booking before or after your clean online or tip in cash on the day of your clean - only if you're happy with the service of course!

Prices and Billing

What is the cost of your service?

Click on 'check pricing and book now' on the homepage to get a quote and book in if you like the quote. Our pricing is very intuitive and based on the number of rooms in your home. The total cost will be shown before you book, and there are no hidden fees or contracts.

How do I pay?

We accept credit or debit card through our online payments system provided by stripe. All payments are processed through a fully secure 256 bit protocol. In addition, we have a full extended validation SSL security.

When is payment taken for services rendered?

Payment is taken the next working day after your clean has been completed. A hold is placed on your card for the amount of the cleaning the night before to verify funds. This is not a charge.

Referral Scheme and Gift Vouchers

How do I refer a friend and how much do we both get?

Referring a friend is as convenient as our cleans, just send an email to contact@happycleans.com, and CC your chosen friend(s). We will reply with terms of our service and when they sign up and book a clean, you both receive $20 off!

How do I redeem a gift voucher?

You'll be prompted to enter any voucher codes during the booking process before you're asked for any payment details.

READY FOR A CLEAN HOME?