Your Booking
Are you insured and bonded?
Yes, we are insured and bonded. The safety of our teams and customers is a top priority for us.
How do I book & contact you?
You can book online or over the phone - our number is (405) 353-2665- You can also call us if you have any questions or email us at contact@happycleans.com, and we will be happy to assist you!
How late notice can my booking be?
We try our best to facilitate all last-minute bookings, but we do recommend booking your cleaning at least a week in advance, as slots do fill up fast. Please give us a call or book online and we will confirm as soon as possible if we can arrange a service for you. If we can’t, we will let you know and you won’t be charged.
Can I cancel a booking?
Yes, of course, this is easy to do by logging into your account or by calling us - it is free to cancel. Please be aware that there is a $60 cancellation fee for cancellations after 5pm on the day before your booking, so if you need to cancel, please give us as much notice as possible.
How many people will come to clean my house?
One highly skilled cleaner is our standard. Although, we will send a team of two people if the job is very large.
Our Service
Do you service my area?
We are currently available in Oklahoma City, Edmond, Yukon, Norman, Moore, Midwest City, Del City, Bethany, Nichols Hills, Shawnee, Piedmont, Arcadia, Jones, El Reno, Blanchard, Tuttle, Newcastle, Noble, Mcloud, Harrah, Arcadia, Mustang, Choctaw, Nicoma Park and all other areas within 50km of OKC. Don't hesitate to call us on 405-353-2665 if you're not sure whether you fall into our catchment area.
Do I have to be present for a cleaning?
We want to make your clean as carefree as possible, so you do not need to be present for your clean. If you wish, you can leave a key in a predetermined secure location/provide an access code. You can also let the cleaners in before leaving and they will take care of the cleaning. 🙂
What is your 100% guarantee?
If you are not 100% satisfied with your service, just get in touch within 5 days of your cleaning and we will send a team back free of charge to make it right.
Do you bring your own cleaning supplies?
Yes, cleaners will bring their own supplies to each clean so there is no need to worry about providing them for us. If you have any special requests for products you'd like used, please make a note when booking and we will do our best to use them at your clean.
What don’t you clean?
To protect our teams, they will not clean in homes with biohazards such as animal waste and insect/rodent cleanup. We also do not offer wiping of light bulbs, resurfacing/waxing/refinishing of floors, bulky furniture moving or large-scale trash disposal. The cleaners we work with are not equipped with stepladders so they don’t clean from a height.
What is included in a Deep Clean & Move In/Out clean?
We recommend a deep clean for first-time customers or customers who haven't had their home professionally cleaned in the last three months. A Move In/Out service is for when you are moving into or out of a new place; it is also a deep clean except usually the home is empty. Please check out our "Services" page for more information on what's included in these cleans.
Do I get the same cleaner each time?
We all love routine and consistency, so for all regular customers, we try and connect you with a regular cleaner. Unfortunately, due to the high demand for some of our cleaning partners, this may not always be the case.
Your Maid
Who are your cleaners?
All cleaners who work with HappyCleans are highly competent, career cleaners who pride themselves on a job well done. Every cleaner is carefully chosen, background checked and highly recommended by HappyCleans customers.
Can I tip my cleaner?
Tipping is entirely at your discretion. If you choose to do so, you can add a tip to your booking before or after your clean online, or tip in cash on the day of your clean - only if you're happy with the service, of course!
Prices and Billing
What is the cost of your service?
Click on 'check pricing and book now' on the homepage to get a quote and book in if you like the quote. Our pricing is very intuitive and based on the number of rooms in your home. The total cost will be shown before you book, and there are no hidden fees or contracts.
How do I pay?
We accept credit or debit card through our online payments system provided by Stripe. All payments are processed through a fully secure 256 bit protocol. In addition, we have a full extended validation SSL security.
When is payment taken for services rendered?
Payment is taken the next working day after your clean has been completed. A hold is placed on your card for the amount of the cleaning the night before to verify funds. This is not a charge.
Referral Scheme and Gift Vouchers
How do I refer a friend and how much do we both get?
Give a friend $50 off their first service and earn rewards for every successful referral! Just have them use the promo code FRIENDS50 and mention your full name when booking online or on the phone. You get either $50 (one-time) or $100 (recurring service) in Amazon gift cards sent to your email after their clean is completed. Check out our Refer A Friend page to learn more.
How do I redeem a gift voucher?
You'll be prompted to enter any voucher codes during the booking process before you're asked for any payment details.