Are you insured and bonded?
Yes, we are insured and bonded. The safety of our teams and customers is a top priority for us.
How do I book & contact you?
How late notice can my booking be?
We try our best to facilitate all last-minute bookings, but we do recommend booking your cleaning at least a week in advance, as slots do fill up fast. Please give us a call or book online and we will confirm as soon as possible if we can arrange a service for you. If we can’t, we will let you know and you won’t be charged.
Can I cancel a booking?
Yes, of course, this is easy to do by logging into your account or by calling us - it is free to cancel. Please be aware that there is a $40 cancellation fee for cancellations after 5pm on the day before your booking, so if you need to cancel, please give us as much notice as possible.
How many people will come to clean my house?
One highly skilled cleaner is our standard. Although, we will send a team of two people if the job is very large.
Do you service my area?
We are currently available in Oklahoma City, Edmond, Yukon, Norman, Moore, Midwest City, Del City, Bethany, Nichols Hills, Shawnee, Piedmont, Arcadia, Jones, El Reno, Blanchard, Tuttle, Newcastle, Noble, Mcloud, Harrah, Arcadia, Mustang, Choctaw, Nicoma Park and all other areas within 50km of OKC. Don't hesitate to call us on 405-353-2665 if you're not sure whether you fall into our catchment area.
Do I have to be present for a cleaning?
We want to make your clean as carefree as possible, so you do not need to be present for your clean. If you wish, you can leave a key in a predetermined secure location/provide an access code. You can also let the cleaners in before leaving and they will take care of the cleaning. 🙂
Do you bring your own cleaning supplies?
Yes, cleaners will bring their own supplies to each clean so there is no need to worry about providing them for us. If you have any special requests for products you'd like used, please make a note when booking and we will do our best to use them at your clean.
What is your 100% guarantee?
If you are not 100% satisfied with your service, just get in touch within 5 days of your cleaning and we will send a team back free of charge to make it right.
What don’t you clean?
To protect our teams, they will not clean in homes with biohazards such as animal waste and insect/rodent cleanup. We also do not offer wiping of light bulbs, resurfacing/waxing/refinishing of floors, bulky furniture moving or large-scale trash disposal. The cleaners we work with are not equipped with stepladders so they don’t clean from a height.
What is included in a Deep Clean & Move In/Out clean?
We recommend a deep clean for first-time customers or customers who haven't had their home professionally cleaned in the last three months. A Move In/Out service is for when you are moving into or out of a new place; it is also a deep clean except usually the home is empty. Please check out our "Services" page for more information on what's included in these cleans.
Do I get the same cleaner each time?
We all love routine and consistency, so for all regular customers, we try and connect you with a regular cleaner. Unfortunately, due to the high demand for some of our cleaners, this may not always be the case.
Who are your cleaners?
All of our cleaners are highly competent, career cleaners who pride themselves on a job well done. Every cleaner is carefully chosen, background checked and highly recommended by HappyCleans customers.
Can I tip my cleaner?
Tipping is entirely at your discretion. If you choose to do so, you can add a tip to your booking before or after your clean online, or tip in cash on the day of your clean - only if you're happy with the service, of course!
Prices and Billing
What is the cost of your service?
Click on 'check pricing and book now' on the homepage to get a quote and book in if you like the quote. Our pricing is very intuitive and based on the number of rooms in your home. The total cost will be shown before you book, and there are no hidden fees or contracts.
How do I pay?
We accept credit or debit card through our online payments system provided by Stripe. All payments are processed through a fully secure 256 bit protocol. In addition, we have a full extended validation SSL security.
When is payment taken for services rendered?
Payment is taken the next working day after your clean has been completed. A hold is placed on your card for the amount of the cleaning the night before to verify funds. This is not a charge.
Referral Scheme and Gift Vouchers
How do I refer a friend and how much do we both get?
You can refer your friend by having them mention your full name and use the discount code FRIEND50 at the time of booking; for each person you refer that books a one-time service, you will receive a $50 Amazon gift card and the new customer will get $50 off their first booking, while for each person you refer that books a recurring service, you will receive a $200 Amazon gift card and the new customer will get $50 off their first booking. The gift cards will be sent to the email address we have on file for you after the new customer's first booking is complete (for one-time bookings) or after their second booking is complete (for regular services). Please note that this referral system is only eligible for existing customers who have completed at least one booking and cannot be used to refer households or families that have used our services in the past.
How do I redeem a gift voucher?
You'll be prompted to enter any voucher codes during the booking process before you're asked for any payment details.